Ramada by Wyndham
Olympia, WA
April 2025 - November 2025
Delivered outstanding guest service while managing reservations, check-ins/check-outs, and guest inquiries with professionalism and efficiency. Utilized computer systems and multi-line phone operations, coordinated with housekeeping and maintenance teams, and maintained accurate records to support smooth front desk operations. Developed tools and procedures to streamline workflows and improve efficiency.
Gold Miners Inn
Grass Valley, CA
March 2024 - April 2025
Served as Houseman responsible for the upkeep and cleanliness of public hotel areas and exterior grounds, utilizing power tools and lawn equipment for cleaning and maintenance tasks. Performed minor repairs and reported larger maintenance concerns to management. Shortly after hire, expanded responsibilities to include Events Houseman duties, collaborating with the events coordinator to execute event setups and teardowns. Maintained the event space between bookings, including paint touch-ups, catering kitchen sanitization, fixture replacement, and carpet steaming to ensure a professional presentation.
Nevada County Fairgrounds
Grass Valley, CA
August 2011 - August 2024
Started as a cashier selling event admission tickets and was promoted in 2021 to lead the cashiering department. Responsibilities included interviewing and hiring staff, scheduling shifts, preparing training materials and presentations, managing ATMs, overseeing ticket and cash handling, auditing cashiers, and preparing bank deposits.
Cirino's
Grass Valley, CA
July 2022 - September 2023
Maintained kitchen cleanliness and assisted with food preparation in fast-paced restaurant environment.
Pete's Pizza
Grass Valley, CA
November 2021 - June 2022
Maintained kitchen cleanliness and assisted with food preparation in fast-paced restaurant environment.
Bank of America
Grass Valley, CA | Chico, CA
April 2016 - September 2018 | February 2019 - January 2021
Responsible for delivering exceptional customer service while efficiently processing financial transactions in a fast-paced setting. Proactively identified customer needs and offered tailored products and services to enhance satisfaction and promote account growth. Returned to Bank of America in 2019, resuming the same role at the Chico branch.
Payless Shoesource
Grass Valley, CA
September 2015 - March 2016
Started as a sales associate focused on customer service, point-of-sale operation, and maintaining a clean, organized store environment. Promoted to assistant manager, where responsibilities expanded to include employee scheduling, till audits and safe balancing, bank deposit preparation, shipment auditing, and staff direction to ensure smooth daily store operations.
